I Hate Piss Poor Customer Service

Thursday, March 11, 2010 -

Ah well, it was nice while it lasted. New User off AGAIN due to people being pains *sigh*....to join, e.mail Feckless Wench at morticiacemetaria@hotmail.com

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There Ought To Be A Law

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I Hate Piss Poor Customer Service

Having worked in retail for the better part of 14 years, I tend to be very considerate of retail folk.

I don't like to stay in the stores late, I don't leave things lying around the store in random places, and I am generally cheerful to clerks and other staff.

HOWEVER - yesterday I was so angry by the time I left my FAVORITE shopping spot - I doubt I will ever go back there again.

Saturday night -

I walk into "BO's" at 8:15 (Closing time - 9:00PM)

8:20 - The first closing anouncement is made. I ignore it. I have a little less than an hour to find a gift for the pregnant girl whose baby shower is in the morning.

8:25 - I find one of two gifts - the SECOND closing announcement is made.

8:30 - I see a cute pair of shoes and try them on (you know I had to - they were on clearance!) They don't fit. I look at the sales clerk and smile. "Too bad they are a size 6" She scowls at me, and makes yet ANOTHER announcement about clsing time. I begin to get pissed off, and walk away.

8:32 I go to find the final gift - my friend Sarah (who was outside on her cell phone) approaches. "Sorry, I was just getting so and so's number from so and so..." We talk and she asks, "Are they closing?"

"In a few minutes, why?" I respond.

"Well, it's only 8:30 and when I walked in, the girl said they were closing." (She wasn't very nice about it either).

"Ugh, they close at nine." I say getting REALLY irritated.

8:37 - I am sifting through some bath products trying to find a really nice relaxing gift for the pregnant girl. Another annoucement.

8:40, 8:43, 8:47, 8:50, 8:55, and 8:57 - MORE ANNOUCEMENTS ABOUT THE FUKING STORE CLOSING.

This is NOT an exaggeration.

At 8:57 I was at the register, smoke pouring from my ears and nose. The girl at the counter
(behind my cashier) is making the 8:57 anouncement. I politely wait for her to finish, then ask - "Is it really neccesary to make the announcement every three minutes?"

The cashier doesn't allow the other woman to answer, she cuts in "Well, we have to make sure the store is cleared out so we can go home."

I reply - "Every three minutes is very excessive. I don't appreciate being bullied out of a store where I spend my very hard earned money. I will be calling T.D. (I know the area manager - this is the company I worked for over the last two years before the lay-offs) at corp. on Monday morning."

"Have a nice evening..." she says, giving me the evil eye.

I get home to wrap the gift.

THE MUTHERFUKING SECURITY TAG WAS STILL ON THE GIFT SET I'D SPENT 15 BUX ON. I didn't get to give her the gift today.

SOMEONE is going to PAY for this!

Replies

6/14/2009 3:26:17 PM From: MrsK I fuking HATE HATE HATE SHITTY SERVICE!!!


6/14/2009 4:54:12 PM From: BCAR At least retail workers are not on welfare. (hopefully)


6/14/2009 5:05:28 PM From: MrsK If they keep up this kind of crappy service they may very well end up on the bread lines. I can't imagine any manager wanting to keep shitty employee's who chase customers out of their store, when the economy is in such sad shape and getting people to spend their money to begin with is tough. There are LOTS of willing employee's out there looking for a decent job right now. Those women had better watch their steps.


6/14/2009 5:42:04 PM From: mercury I've never been in a store where they made an announcement more than 15 minutes before close.... and it's usually followed by one at exactly closing time only. I think I'd be a little peeved, too. Sounds like someone had plans that didn't want their job to interfere with.


6/14/2009 5:47:02 PM From: MrsK And it is not the first time something like this happens in that store. None of the other BO's stores do that either. And it is always when the manager isn't there. When I was having my wedding anniversary party we went there because my sisters boy toy at the time didn't have any proper shoes to wear. They did the same thing, only not quite as severe. This time, I was pretty friggin pissed. I haven't been fun shoppig in MONTHS. I really wanted to have a good shopping experience. And those people ruined not only my shopping experience, but the gift I was giving to co-worker. So that was also embarrassing.


6/14/2009 6:37:38 PM From: LiquidSnake I used to work at Sears and they used to announce like a million times that we were closing in the last 20 minutes. When the store actually did close at 10 p.m., they played the announcement over and over in repeat for about 20 minutes solid every night. I swear I got the worst headaches ever hearing that shit over and over...


6/14/2009 7:48:21 PM From: ImWithStupid They had to keep saying they were closing. It was a polite way to tell MrsK to get her crap and leave.


6/14/2009 9:56:53 PM From: Ali Must have had hot dates.


6/15/2009 5:47:20 AM From: BCAR The great thing about private enterprise is you can close when you want. At least you had warning, I remember being at the DMV when the lazy ass government worker decided it was break time and just shut the window in the face of the guy in front of me and went on her break. This is what the whole country will be like if the socialists get their way.


6/15/2009 6:09:09 AM From: emkay64 I worked grocery and retail...and no offence MsK...but last minute shoppers are a pain in the ass especially when you are young. You got out of the store on time...but many many many people do not fuk off in time. Many nights I'd be processing giant full grocery cart orders at 9:00 finish finally at 9:30, then get to look forward to another hour of facing shelves etc...before finally managing to walk out to a dark parking lot alone to get home at 11:00. I Retail was brutal! Last 5 minutes you'd have *ssholes coming in to tear up tables that were in the final stages of being folded and looking neat to having everything torn apart for a size they were never going to buy. I finally started hauling out the vacuum 5 minutes before clothing...enjoy the calming sound of a hoover windtunnel chasing after them and their annoying browsing asses! Okay...bad mood looming today...sorry...dark side is poking out today.


6/15/2009 8:38:03 AM From: Hack ^^ whiney voice: "excuse me, do you have this in menthol? and where can I find the wart remover?"


6/15/2009 9:03:47 AM From: Chi That was freakin rude and totally unprofessional of them. I can see 2 maybe 3 announcements as the store gets near closing, but that's it. I worked retail as a teenager, too, and know about rude people who show up last minute, take their sweet ass time and act like they own the store & you have nothing better to do than to serve them, but that's not what you described up there at all. I would DEFINITELY call and talk to a manager about that and also write a letter to headquarters. I would also encourage the friend you were with and others to do the same.


6/15/2009 12:02:32 PM From: LiquidSnake We used to get women that would come into the store 30 minutes before closing and would go thru the shoe department and tear everything up we just cleaned. Sometimes I think they did it on purpose because if we couldn't find the shoe they wanted, they seemed to take it out on us by messing up our department. I had one stupid lady who refused to leave the store after it closed, saying she HAD to find this pair of shoes for her daughter. We all told her 25 minutes into us being closed that she had to leave, and of course she makes a scene and starts getting loud n stupid with us. She had come in like 2 minutes prior to us closing, too. Very inconsiderate.


6/15/2009 1:02:10 PM From: MrsK I too, have worked retail and I know just how rude and inconsiderate customers are. I HATED last minute shoppers, but I would never have treated them as I was treated Saturday evening. I had almost an hour of shopping time before they closed. Regardless if I was a last minute shopper or not, making a closing announcement every three minutes for nearly a half hour is plain rude and shows a complete lack of customer service skills. BTW - these were all older women, the youngest (making the announcements) looks like she is in her 50's. I did go in and talk to the store manager today, and to return the item in question. I was my usual very polite and smiling self and she was very nice, and appologized and said she would definately address the matter with the staff. I checked out at 8:55 according to my receipt she pointed out, and said that I could have shopped for another five minutes as we were laughing it all off. The girl making the announcements was there, and looked a little nervous. "An announcement before 8:45 I would definately consider excessive..." she said, at which the "announcer" turned and glared at me... Bitch. I know I am dragging this out, but I am really pretty mad about it. I guess it is like I told IWS about the cop thing - Love your job and do it well, but don't think for one second everyone else has as much heart in it as you do. So much for work ethic.


6/16/2009 6:09:27 PM From: LiquidSnake Well, you were definitely in the right with what you did and following up on that bs. Just because they might have had an agenda that day and were pushing you to leave doesn't mean you have to go along with it, esp. if it's not store policy.